What are the best Practices on Chinese Social Media for Brand engagement ?
There are several social media that are very used nowadays by Chinese people in order to share their life and opinion with friends or followers. As people spend many times on it, the traffic is important and it is paramount for organisations to be present on these places. Let’s see now how firms can increase their brand awareness, their sales, and their customer satisfaction thanks to social media.
Guide to Communicate on Chinese social Media
Social Media create links
First of all as social media link Chinese people together it is a very powerful l tool to increase brand awareness, which indicate to companies about their popularity and brand image. Facebook is the most popular social media of the world and many companies have their own page in order to display some contents to “likers”. The “likes” amount gives an indication on the brand awareness. There is much solution to increase the “likes” numbers, on the first place it is very important to have a good community management by displaying contents that might interest likers and to answer each massages. It is also possible to run some “campaigns” in order to buy new likers, Facebook has a very good targeting tool allowing to target people through their age, gender, job, localisation, interest and many others characteristics. Then it is important to bet a CPC on each segment and optimize it in order to have a bigger bet on segment with a high Click Rate. On others social media such as twitter or Instagram the number of followers give an indication on the brand awareness too. Customers are very likely to contact the company through social Media as it is a very easy and intuitive way to get in touch with someone, a good interaction with customers may also increase the customer satisfaction as they know it is possible to fix issues easily. It is also possible to increase the awareness on brand for free by creating some buzz, indeed if a content such as photo or video is shared by many followers of the firm, this content will appear on followers’ friends newsfeed and so on. A media can become viral and increase the awareness and enhance the perception of a brand for free. The buzz can also be dangerous because some content criticising the firm can also be displayed by some users decreasing the good perception of the brand.
Digital Marketing Positionning !
Is your content strategy in China very corporate or is it a bit more casual? What your brand is sharing says as much about you as it does your Chinese audience., what is your Chinese community ?
Is your voice representative of your brand in China, do you know the Chinese market ? If it is, then is that representative of the Chinese target you are trying to reach? If your tone is not appealing to your Chinese Audience, then it’s time to change it up. Though it’s important that your digital strategy of Chinese engagement be as unique as your branding, it’s also important not to stray from your off libe Marketing strategy .
Social media create quality traffic in China
Then as the traffic is growing on social media, many enterprises want to increase their sales via this acquisition channel. In order to reach customers, it is possible to display some advertisement on users’ newsfeed via acquisition campaign. wechat will display the ads if the click rate is high and also if CPC offered by the firm is high enough to be profitable. Having a good click rate become a very important stake, it is very important to adapt the message to the target in order to be performant. Indeed the most a message will be individualized, the most the user who will see it will be likely to click on the advertisement. It seems evident that the landing page have to respect the message displayed by the ads otherwise the click has no chance to be converted into a purchasing.
Digital Strategy in China
Let your corporate culture be your guide.
There are many mean to increase the click rate on some ads in China, one of them is to AB test two ads very similar with only one changing aspect and see after a consequent number of click which one is more efficient, continuously set up test is a good strategy because there are always some ways of improvement.
ROI on Social Media ?
Moreover if a company in China display always the same ad it may be very successful at the beginning but users might be bored after a couple of months.
Finally a good tracking is mandatory in order to have a good control on the ROI, indeed each campaign must have a specific URL in order to know which campaign bring the most of purchasing. This allows increasing the bet on CPC in order to display more an advertisement that brings purchase and to cut useless campaign. It is also a good thing to calculate the cost per lead in order to know how much one purchase cost. A relevant CPL must be targeted for each campaign as some buyer are more valuable than others, it also allows marketing officer to make a cross calculation to fix the bid on CPC. Lead can be different things according to companies’ objectives, it can be purchase, download (for apps), or registration (private sales).
Social Media are a very important tool for companies and the best behaviour is to be creative, analytic, vigilant and flexible.
Be Active on Social Media it is vital in China !
Check general feeds in your industry; for instance, at in Marketing agency , we monitor “social media marketing” to pick up a variety of posts that don’t mention our brand but are still valuable. This strategy reveals new conversations on wechat or weibo you may wish to take part in and enables you to establish new relationships in China. It’s also a great way to catch any issues (probleme VS online reputation ) before they become a potential prospects, this is China.
Morris will not be used any hard and fast target has been set for Chinese expansion, instead saying SmartCompany is going to take a conservative approach and responding to customer demand rather than telling people what they want to buy.
Because of this, Adore Beauty initially offer about six brands of Australia to Chinese consumers through Tmall order to "dip your toe in the market."
Brands include Lanolips, Evo, as soon as possible, Alpha-H, ONCE and Skinstitut.
"We will consider China first, which is a big enough piece to bite," says Morris.
"But I certainly think that if we consider China, there is much more potential in the APAC [Asia Pacific] region and that is definitely where we will focus our attention. As some success in China, and then we will expand our spectrum ".
The initial product range will focus on high quality, ethical hair care and skin care products in order to seize the Chinese market appetite for all things in Australia.
"It's a small selection of each of the brands and let's just try it and see what works," says Morris.
"A market [as Tmall] is the most obvious choice so far in China. If you make your own website there is definitely pushing a rock up a hill. We wanted to be where they were shopping shoppers Beauty" .
For Morris, the Chinese expansion feels like coming "again to the starting point" given the beauty Adore began exporting beauty products in much of Australia before focusing heavily on the local market.
"China is the largest market of beauty in the world," says Morris.
"But we also recognize that it is not without its complications."
Adore Beauty is on track to deliver about $ 15-16 million at the end of this year.
Indonesia hopes that a significant number of tourist arrivals from China in the coming months until the end of December.
Their participation in last week's China International Travel Mart (CITM) 2015 in Kunming, could make them happen such expectations, according to Tourism Minister Arief Yahya Indonesia. He attended the three-day event that opened on 13 November 2015. The CITM is one of the largest trade and consumer travel fairs in Asia.
Chinese Tourism Market : +150% since 2014 !
In CITM, the stand of Indonesia, which was next to Singapore and Malaysia, attracted a large number of visitors. It was partly because the support of Indonesia also featured live dance and musical performances, the daily Kompas reported.
Indonesia Invest in Marketing to boost Chinese arrival
Indonesia had set a target to receive 10.5 million foreign tourists this year. In the period from January to September, reached 7.2 million, Minister Arief Yahya said. Last year, 9.4 million foreign tourists visited Indonesia, including 883,000 people in China. Indonesia had set a target of 20 million foreign tourist arrivals in 2019.
While Indonesia and China are developing closer bilateral relations in the economic sector, it is expected that an increasing number of tourists from China to come to the country in the coming years.
Luxury Shopping and hotel Booking!
With more travelers now Chinese outbound tourism big-spending worldwide, luxury shopping and hotel stay constantly in search of the next great centers of Chinese travel. To date, this has meant keeping a close eye especially in Asia, which now accounts for nearly 90 percent of arrivals of Chinese tourists. Tracking the fastest growing destinations is a difficult task, however, thanks to the delicate political situations in the region that cloud the picture, leaving marks to ask which areas are popular among Chinese tourists are will remain in the long term.
+136% of Chinese tourists in 2014 !
A particularly timely example of this is Sri Lanka, which saw the arrival of Chinese tourists increased by 136 percent in 2014, during the administration of strongly "pro-Chinese" President Mahinda Rajapaksa. However, things have changed with the defeat Rajapaksa at the polls this January Maithripala Sirisena, who has been far more critical of the major tourism projects and development carried out by luxury companies, many of which have already they have been waiting Chinese.
Under the direction of Sirisena, less chummy ties between China and Sri Lanka have raised doubts about the sustainability of Chinese growth arrival of tourism. At the moment, the outlook is still relatively optimistic it with Sri Lanka to its projection of 2.5 million Chinese visitors sticking in 2016 and hoteliers as Shangri-La to continue its expansion in the country.
While in Kunming Minister Arief Yahya said Indonesia had to do everything possible to attract Chinese visitors.
"Chinese tourists traveling abroad reach 100 million people annually. How might receive only one percent of them?" Said the minister.
In 2014, the number of Singaporeans who visit Indonesia ranked first with 1.32 million arrivals. Visitors from Malaysia and Australia came in second and third place respectively.
